Payphones

Payphone tariffs

Celtel to Celtel calls

	30 second duration
Celtel to Celtel
Duration / sec	30	60	90	120
Public tariff (Le)	300	600	900	1200

Celtel to Celtel calls

	30 second duration
Celtel to Others
Duration / sec	30	60	90	120
Public tariff (Le)	500	1000	1500	2000

Calls to UK, USA, Guinea, South Africa and Lebanon are billed at 35 Units, All other international calls are billed at 40 units.
Note: This promotion ends on the 31st July 2007.

Background

Celtel has identified the payphone sector as a profitable market segment. This is both a social and business need for public calling among the low-income groups. The key to our success in this market has been an attractive offer to the payphone operator that allows calls to be priced at a rate that appeals to the community. Hence our success has been maintained through constant monitoring and supervision of our payphones and swift reaction to arising issues.

Equipment

There is a wide range of equipment available.Celtel has explored a number of different types of payphones from a large number of suppliers and have come up with the following models;

The Tellumat M744                                 The Visiontek 31G

Customer care support services

We run a well established customer care desk that handles concerns, queries and complaints from our numerous customers, operators and end users. We also disseminate information through this desk about our activities and other business support initiatives from time to time.

After sales /Business support services

To enhance continuous and lasting relationship with our operators, we provide sales equipment such as roadside tables, umbrellas, kiosks depending on outlet location. We also brand outlets where this is required. Monitoring activities, point of sales materials and merchandising activities are carried out by our payphone representatives to ensure visibility and drive usage.

A typical roadside kiosk deployed.               A typical roadside table deployed

Training for operators

The segment comprise of well trained staff that provide assistance, training and user manuals upon acquisition. This is followed by route visits to the various outlets to resolve any other issues that may arise.

Tariff and pricing

The community payphone tariff is granulated at 30 seconds, very competitive, attractive and below consumer tariff. This makes it more efficient and useful for our operators to maximize their business margins. In terms of pricing, we have provided an affordable call cost of le 300 for 30 seconds for on-net calls and le 500 for off-net calls.

A foot pump power dynamo                    A hand winding power dynamo

Power

The segment is fully aware of power scarcity issues and has resolved this through the provision of power dynamos which are of two models;

• Foot pump power dynamos and
• Hand winding power dynamos

This has helped to cushion the effect of power supply on our various operators

Technical support

The segment is equipped with two technical back up offices located at 10 Siaka Steven Street, Freetown and 12 Bojon Street, Bo.Mentainance and repairs are carried out by a trained and qualified team with no cost attached.

Network Coverage

As a company we remain the leading GSM network provider with about 85% coverage countrywide. Please see attachment for our coverage areas. However, more sites are coming up and we shall keep you inform of new developments from time to time.

Auto top-up services

Should you require the above service, we are more than ready to make this facility available at any point in time or as may be agreed.

Cost of payphones

In living up to our promise of making life better, Celtel has made an offer of le 200,000 deposit per unit which is as a result of 468 % price discount from actual landing cost. However, this deposit is refundable on set targets to be met. These payphones can be found in all our shops:
10 Siaka Steven Street-Freetown
88 Bai Bureh road-Kissy Freetown
6 Rogbaneh road-Makeni
29 Hanga road-Kenema
12 Bojon street-Bo
10 post office road-Kono

For more information please contact:

Miss Davida Luseni
Payphone Officer
076-824819

Miss Jerelyn Jones
Customer Care Representative
076-964062

Mr. James S Koroma
Payphone Manager
O76-600109/076-965867
E-mail: koroma.js@sl.celtel.com

Or Call our free line on 111/114